Job Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

About this Opportunity

Virginia’s DOT Safety Service Patroller’s play a key critical role in safeguarding motorists traveling the interstates by ensuring roadways are clear of debris, reporting highway maintenance issues and assisting stranded motorists. Our SSP program operates 7 days a week, 365 days per year, serving a critical role in the delivery of safety and mobility to the motoring public.

As this is a 24/7/365 operation center, schedules are dictated by operational need and stated in advance and will include on call duties. Schedules may vary and individuals selected will be required to successfully complete certification training.

The Incident Management Coordinator (IMC) is part of a regional traffic incident management operations team that works to provide safe and efficient clearance of roadway incidents, and to enhance highway-responder safety at traffic incidents. This is accomplished through (not all inclusive):

• Close coordination with the regional Traffic Operations Centers in Richmond, Virginia.
• Close coordination and engagement with various highway responders such as law enforcement, DOT, fire and rescue, and towing and recovery companies.
• Responding to major traffic incidents to provide information and asset coordination for VDOT.
• Involvement in traffic management planning for events that pose a large impact on the region (e.g., festivals, concerts, major highway construction / maintenance projects, federal government events).
• Developing and maintaining relationships among the highway responder community to strengthen interagency coordination and communication at traffic incidents.
• Contributing to after-action reviews to promote improved coordination between the responding agencies during traffic incident management.
• Conducting training for DOT and partnering agencies on traffic incident management and highway responder safety.
• IMPORTANT: Positional responsibilities are at times performed outdoors along the roadsides in an uncontrolled work environment.

What you need to be successful in this role:

• Keen situational awareness and attention to safety.
• In depth experience in emergency response operations (e.g., fire and rescue, law enforcement).
• Ability to respond calmly and effectively in emergency situations.
• Ability to effectively problem solve and apply critical thinking to traffic operations incidents.
• Ability to make sound decisions during emergency situations and, or for time sensitive situations.
• Ability to work independently while also able to work effectively in coordination with a group.
• Professional presentation and proficient interpersonal skill for effective communication with stakeholders.
• Proficient use of computers for job-related administration (e.g., incident reports, training materials, communication).
• Experience in application and use of the Incident Command System
• Regional familiarization (geography and roadways).
• Ability to accomplish and maintain training and certification requirements (e.g., First Aid & CPR, ICS).
• Radio and telecommunications skills.

Qualifications

Minimum Requirements

• BA/BS and 4 Years relevant experience or AA/AS and 6 years relevant experience or HS/GED and 8 years relevant experience or equivalent of experience and or education.
• Successfully pass State and Federal criminal history/security background check; also, successfully complete Virginia Department of Transportation fingerprint-based Criminal History Records Check (CHRC).
• Ability to drive, using an AECOM provided vehicle, patrolling, and monitoring a segment of interstate roadway in an assigned region. 
• Possess a valid driver’s license and a clean driving record for the past 3 years, including no suspension of license or single violation worth 6 demerits according to the Virginia Department of Motor Vehicles points system.
• Participate in the monthly Motor Vehicle Records (MVR) monitoring program and maintain a satisfactory driving record as a condition of employment
• Pass a pre-employment drug screen and successfully participate in the program’s mandatory random drug screening process.
• Physically able, with or without an accommodation, to work in outdoor environments with uneven terrain, variable outdoor conditions including heat, cold, moisture, dust, dryness, noise, and automotive-related chemicals (e.g., fuels, coolants, lubricants, etc.); position requires frequent operation of vehicles, lifting of less than 25 pounds, and work around heavy, moving, dangerous equipment; often standing/walking, repetitive bending & stooping, lifting of 25-75 pounds, working with arms above shoulder level, and power gripping/squeezing (hand tools, levers, etc.); occasional work at heights, and work on electrical circuits; rare lifting of greater than 75 pounds, and stair climbing. Position will include wearing associated personal protective equipment.
• Dependability and schedule flexibility for after-hours response to major traffic incidents and special events. Normal work hours are Mon-Fri but can/will be adjusted as necessary to meet 24/7 response, as appropriate. This position is expected to respond to significant incidents afterhours and may be compensated with overtime or work hours adjusted.

  Work Environment/Physical requirements – Essential Functions 

• Physically able, with or without an accommodation, to work in outdoor environments with uneven terrain, variable outdoor conditions including heat, cold, moisture, dust, dryness, noise, and automotive-related chemicals (e.g., fuels, coolants, lubricants, etc.); position requires frequent operation of vehicles. Work around heavy, moving, dangerous equipment; often standing/walking. The essential functions of this job include the: 
  • Ability to lift up to 85 pounds. 
  • Ability to pull/drag a force gauge to produce 160 ft./lbs of force with a contact point of 36 inches off the ground. 
  • Ability to lift a 40-pound tool bag. 
  • Ability to perform repetitive bending, stooping, squatting, kneeling, and/or crouching and occasionally work with arms above shoulder level. 
  • Ability to perform fine motor skills. 
  • Ability to perform hand gripping/squeezing for hand tools and equipment (levers, jack handles, air compressor, jumper cables etc.). 
  • Ability to occasionally work at heights less than 4ft. 
  • Ability to climb stairs.
  • Ability to descend/ascend vehicle steps. 

• Please Note: This position is contingent upon successfully completing functional tests for each essential function identified for this position and listed above.

Preferred

Qualifications

• Completion of NIMS Training will include at a minimum: ICS 100, 200, 300, 400 & 700.
• Completion of the Transportation Incident Management 4-hour training class
• Prior HAZMAT response training/experience.
• Must be able to support the geographical boundaries of Richmond and surrounding areas.
• Build relationships with local responders, creating a cohesive, collaborative environment that will lead to quicker clearance of the roadways.
• A vehicle fully equipped for the job will be assigned and will be a take home vehicle.
• Respond to significant incidents throughout the Richmond area and/or outside of the Richmond District as directed.

Additional Information

• This position does not include sponsorship for United States work authorization.
• This position does not include relocation benefits.
• This is NOT a remote position but located on the client site locations.
• Opportunities for overtime hours and pay are also available. 

About AECOM  

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options ,  well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. 

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com. 

What makes AECOM a great place to work  

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines. 

Job Tags

Similar Jobs