Job Description

**Req ID:** RQ200227 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** None **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service,Data Center,Microsoft Office **Experience:** 0 + years of related experience **Job Description:** Help Desk Technician I (2nd Shift) The Alabama Supercomputer Center (ASC) provides Internet, technology and resources for the Alabama Supercomputer Authority, a State agency. The ASC supports key education programs for the state's Departments of Education and Post-secondary Education, as well as a 24x7 Help Desk, Network Operations Center, and technical support for Alabama's K-12 schools, higher education and public libraries. ASC also hosts supercomputers to support Alabama research universities working on significant scientific and engineering problems. **Job Description Summary:** Provides monitoring, technical support, and troubleshooting for statewide education network, Linux and Windows systems, HPC systems, and web applications. GDIT is looking for a 2nd shift, full-time (40 hours per week) IT Help Desk team member to provide technical support for clients. The candidate should have a mix of entry-level technical and customer service skills and be passionate about technology and helping people. **The position is for Monday through Friday 4pm to 12am.** **Responsibilities:** Monitor and troubleshoot issues with a statewide wide area network. Enter and manage trouble tickets with full documentation that enables other team members to work the incident. Work with external telecommunications and Internet vendors to get outages resolved within target time periods. Follow standard operating procedures including escalation to level two and level three support as required. Serve as liaison between the program and client points of contact. Capture and document customer feedback. Maintain accountability of incidents and problems throughout the lifecycle. Successful candidate shall be a highly motivated self-starter who is able to communicate effectively and work independently. Have good judgment on when to escalate issues to the supervisor and other team members. The applicant must demonstrate they have excellent telephone and writing skills. **Education and Experience:** HS/GED, 0+ years experience Microsoft Office: 1-3 years Preferred knowledge of ServiceNow Help Desk / Call Center / Technician Support: Ability to communicate technical information, both verbal and written, to a wide range of end-users The likely hourly rate for this position is between $17.22 - $19.80. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events at Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Job Tags

Hourly pay, Holiday work, Full time, Temporary work, Immediate start, Worldwide, Flexible hours, Afternoon shift, Monday to Friday,

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