This role requires candidates who are currently authorized to work in the U.S. without sponsorship, and C2C arrangements are not accepted.
We are seeking a motivated and service-oriented Help Desk/Desktop Support Specialist to provide high-touch IT support in a professional services environment. This is an entry-level, client-facing role that involves both in-person and remote support responsibilities. The ideal candidate is eager to learn, well-presented, and comfortable interfacing with senior professionals in a fast-paced, high-visibility setting.
Provide onsite IT support across two primary office locations (Stamford, Connecticut and New York City, plus 1 remote day)
Set up and troubleshoot desktops, laptops, A/V equipment, and peripherals
Support remote employees and manage overflow tickets through the help desk platform
Escalate unresolved technical issues to senior engineering resources
Collaborate with office leadership and end-users to resolve IT concerns promptly
Identify and document recurring issues and recommend improvements to enhance support delivery
Windows OS and Microsoft Office 365 Suite
Active Directory (basic familiarity preferred)
Help desk/ticketing systems (e.g., ServiceNow, Zendesk—training provided)
Basic understanding of networking concepts is a plus
Shadow and train with senior support engineers
Become proficient in the ticketing platform and internal workflows
Develop familiarity with the office environment, systems, and key users
Build relationships with stakeholders to ensure effective support delivery
Start managing both in-person and remote support requests
Gain exposure to more complex infrastructure and networking support
Build a reputation as a trusted on-site resource for executive users
Access mentorship from senior IT professionals
Develop skills applicable to enterprise support and long-term IT career paths
0–3 years of post-college experience in IT support or help desk roles
Strong troubleshooting and problem-solving skills
Excellent communication and interpersonal skills
Professional demeanor and ability to interact with executives
Willingness to work hands-on with desktop setups and hardware support
Motivated by professional development and learning opportunities
...University is looking for you! Oracle University is Oracle's education business that trains customers, partners, and employees on all... ...improved value for their customers!As an Principal Education Sales Consultant engaged at the SaaS & Global Business Unit point of sale,...
...days and personal days Paid Family Bonding Time and Adoption Assistance Discounts at various retailers Apple, AT&T, Verizon, Headspace and many more Front Office associates are responsible for the guest registration process and communication of hotel services...
...looking for a world-class, strategic leader to build and scale our Global Renewals organization from the ground up. This role is mission... ...to enable companies around the world to become "API-first" and securely accelerate AI adoption. Kong helps organizations globally -...
...hands-on networking, firewalls, routing and switching experience. Experience with virtualization technologies, such as VMware, Citrix, and Microsoft Outstanding and proven communication at all levels within an organization, project management, and organizational...
Systems Quality Robotics Automation Engineer**Cupertino, California, United States****Hardware****Summary**Posted: **May 23, 2025**Weekly Hours: **40**Role Number: **200600261**Are you looking for a great opportunity to work in a dynamic team, delivering robotic...